You may cancel your order placed on Hiltonshop.in if it has not been processed or approved by us and we’ll refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.

Please note that Hiltonshop.in reserves the right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation. In order to cancel an order:

Log in to your user account on Hiltonshop.in and click on the ‘Cancel Order’ button.

For products listed under special Events & Promotions (Rakhi, Diwali, etc.) cancellations will not be entertained.

* Note: There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

If your order is cancelled after the payment has been made, the said amount would be refunded within 10 business days from the date of cancellation.